As we begin 2025, it’s a good time to look back on how web design has shaped the success of janitorial supply companies in 2024. In a competitive market with rising customer expectations, a well-designed website is non-negotiable—not just for selling commercial cleaning products but for creating an easy-to-use platform that keeps businesses coming back. Let’s look at three key web design trends that made an impact in the janitorial supply industry last year.
1. Mobile-First Design
Mobile-first design wasn’t just a trend—it was a necessity. With customers shopping from their phones while on the go or ordering from job sites, janitorial websites prioritized mobile optimization. In 2024, they embraced mobile-first strategies by:
- Responsive Layouts: Mobile-friendly layouts adjust automatically, making sure everything on a website—like product images and check-out forms—looked good and functions properly across all screen sizes.
- Mobile-Optimized Ordering: Customers in the janitorial industry often needed to place large orders quickly. Mobile-friendly checkouts and payment options allowed them to order right from their phones, even when on the job.
- Location-Based Services: Some websites offered geo-location tools, helping customers find nearby warehouses or distributors and track deliveries in real time.
2. Simplifying Product Purchasing
In 2024, janitorial suppliers worked to make online shopping easier and more convenient. Customers wanted a simple and quick way to find and buy cleaning products, so businesses upgraded their websites with features like:
- Simplified Navigation: Clear categories and filter options made it easy for users to find products like cleaning chemicals or dispensers. This cut down search time and helped customers make purchases faster.
- Advanced Search: Leveraging AI-driven search features, many janitorial suppliers offered predictive search results, helping customers find products quicker, even when they’re unsure of the exact name or brand.
- One-Click Reordering: A standout feature this year is one-click reordering and subscriptions, allowing regular customers get their favorite products automatically on a set schedule.
3. Real-Time Support
Great customer service is still key to any business’s success, and in 2024, janitorial suppliers improved their websites to deliver faster, real-time assistance. New features have made customer support quicker and simpler, leading to a better overall experience through:
- Live Chat: With live chat and chatbots, customers received fast support. Ai-powered chatbots handled quick questions like order tracking or product info, giving instant answers 24/7. For more complicated issues, live chat connects customers with real people for personalized help.
- Self-Service Portals: Many janitorial suppliers offered self-service portals where customers can track orders, view past purchases, and request returns or refunds. This made managing orders easier for customers while reducing the need for customer service assistance.
- Product Descriptions: Customers buying janitorial products in bulk needed clear product details to make the right choices. Optimized websites now offer expanded product pages with descriptions, ingredients, usage guides, safety tips, videos and even an FAQ section to cover common questions.
What’s Coming in 2025
In 2024, web design for janitorial supply companies evolved to keep up with customer’s expectations, new technology, and the growing need for e-commerce. By focusing on easier shopping, mobile-friendly design, and better customer support, these businesses improved how they served their customers while running their operations smoothly.
Looking ahead, features like personalization, engaging content, automation, and AI will likely play an even bigger role. For web design teams working with janitorial suppliers, staying ahead of these trends is key to helping clients stay competitive in today’s digital market.